Frequently Asked Questions
Find answers to Zalatimo Brothers FAQs. Explore our Mediterranean sweets, worldwide shipping, and secure payment. Shop authentic baklava and Maamoul today.
Why Should I Choose Zalatimo Brothers For My Gourmet Sweets?
Since 1860, Zalatimo Brothers has been the gold standard for authentic Mediterranean sweets & pastries. We pride ourselves on using only 100% natural ingredients, premium hand-picked nuts, and pure butter ghee, with absolutely no artificial preservatives. When you order from us, you are not just buying sweets; you are experiencing over 160 years of craftsmanship delivered fresh from our factory to your doorstep.
Where Are You Located?
Zalatimo Brothers for Sweets has 7 branches across Amman and 4 branches at Queen Alia International Airport. 📍 Main Branch: Al Shareef Abed Al Hameed Sharaf Street, Shmeisani, Amman, Jordan. You can find full details of all our branches here: https://zalatimo.com/en/stores/
Do You Deliver?
Yes, we offer local delivery and ship selected items worldwide. Our prices are all inclusive of worldwide shipping cost except customs fees.
How Long Does International Shipping Take, And What Are The Costs ?
All prices displayed on the Zalatimo Brothers website are fully inclusive of international shipping costs to your destination. However, please note that these prices do not include local taxes or customs duties that may be imposed by the authorities in the destination country; these charges are the recipient's responsibility upon delivery. To guarantee speed and freshness, we ship our orders via premium carriers DHL and Aramex. Delivery typically takes 3 to 5 business days from the date of order confirmation, ensuring our sweets reach you in perfect condition.
What Payment Methods Are Available On The Zalatimo Brothers Website?
To ensure a seamless and secure shopping experience, the Zalatimo Brothers website offers a comprehensive range of global electronic payment options: Credit & Debit Cards: We accept all major international cards, including Visa, MasterCard, and American Express (Amex). Express Checkout (Apple Pay): For a faster experience, customers can use Apple Pay to complete purchases with a single touch. PayPal: Our platform supports PayPal, offering an added layer of protection for our global clientele. Cash on Delivery (Within Jordan): For customers within the Kingdom, you may pay in cash upon the arrival of our delivery representative. Your Security is Our Priority: The Zalatimo Brothers platform utilizes the latest global encryption protocols (SSL) to protect your financial data, ensuring that all transactions are conducted in a 100% secure digital environment.
Can I Edit Or Cancel An Order?
We work hard to process and ship your orders in less than 24 hours to ensure maximum freshness. Because of this speed, orders generally cannot be changed once they are placed. However, we may be able to help depending on the status of your order: Status "Placed": We may still be able to edit or cancel it. Please contact us immediately. Status "Dispatched": No changes or cancellations can be made as the package is already with the courier. If you have entered wrong information, please contact our customer service team immediately to see what options are available: WhatsApp: +962 793303031 Phone: +962 793303030 Email: [email protected]
What Is The Return And Exchange Policy At Zalatimo Brothers?
Due to the food nature of our products and our commitment to the safety of our customers, we strictly follow these quality and regulatory policies: Food Products: Based on the instructions of ministries and specialized regulatory authorities, it is strictly prohibited to return or exchange food products once they have been received. Damage Exceptions: An exception is made only if the product arrives in an unhealthy or damaged condition. Satisfaction Guarantee: Your satisfaction is our top priority. If your order arrives in less than perfect condition, please contact our Customer Service team within 24 hours of receipt. Reporting Procedures: We kindly ask you to provide clear photos of the package and the damaged product via our available communication channels (WhatsApp, Phone, or Email). Problem Resolution: We will review the case immediately and take the necessary action to ensure your full satisfaction, whether by replacing the product or resolving the matter in a way that guarantees your rights.
What Should I Do If My Order Arrives Damaged?
Your satisfaction is guaranteed at Zalatimo Brothers. If your order arrives in less than perfect condition, please contact our customer service within 24 hours with photos of the package. We will resolve the matter immediately to ensure you are fully satisfied.
Do I Need To Create An Account To Place An Order ?
Not at all. At Zalatimo Brothers, we strive to make your shopping experience as seamless and effortless as possible. While you are welcome to checkout as a guest, creating an account offers you the added convenience of tracking your orders in real-time and enjoying a faster, personalized checkout for future visits.
How Can I Track My Zalatimo Brothers Order?
Once your order is dispatched, you will receive an email containing a tracking number from DHL or Aramex. This allows you to monitor the journey of your Zalatimo Brothers box from our factory in Jordan to your doorstep anywhere in the world. Additionally, if you have created an account with us, you can easily track your order status directly from your profile under the "My Orders" section.
Can I send A Zalatimo Brothers Box As A Gift?
Certainly! Zalatimo Brothers products make the perfect gift. You can include a personalized message during checkout, and we will ensure that the package is sent as a gift without displaying the price on the physical invoice.
What Types Of Sweets Do You Offer?
Zalatimo Brothers offers a premium selection of both traditional and modern desserts. We specialize in authentic Baklava, Maamoul, and Knafeh, while also providing gourmet chocolates, custom cakes, and French macarons. Every treat we create is crafted with the same dedication to quality that has defined our brand since 1860.
How Do You Ensure The Sweets Stay Fresh During International Shipping ?
At Zalatimo Brothers, we use advanced vacuum-sealing and specialized packaging techniques to preserve the authentic taste and crunchiness of our pastries. Each order is prepared fresh daily to ensure it reaches you in the best possible condition
Does Zalatimo Brothers Use Any Artificial Preservatives?
No. Since 1860, Zalatimo Brothers has been committed to using only 100% natural ingredients, including premium nuts and pure ghee, with absolutely no artificial preservatives or additives. Note: Our products may contain nuts and gluten.
What Is The Shelf Life Of Zalatimo Brothers' Sweets And How Should They Be Stored?
Most of our products have a shelf life ranging from 3 to 6 months. To maintain the premium quality of Zalatimo Brothers sweets, we recommend storing them in a cool, dry place at room temperature, away from direct sunlight or moisture.
Do You Offer Sugar-Free Or Diet Options?
Yes, Zalatimo Brothers offers several gourmet options for those looking for healthier alternatives without sacrificing the authentic Zalatimo taste. Our specialized products include: Lite Baklava Assortment (Sweetened with All-Natural Fruit Sugar Syrup): This assortment is perfect for those who want a lighter experience. It includes: Baklava Pistachio and Baklava Rolls. Sugar-Free Diet Baklava Assortment (Sweetened with Stevia): A guilt-free way to enjoy traditional Arabic sweets using Stevia as a natural sugar substitute. This assortment contains: Baklava Pistachio and Baklava Rolls. No Added Sugar Selection (Naturally Sweetened by Dates): For a wholesome treat that relies on the natural sweetness of premium dates and high-quality nuts, we recommend: Maamoul Dates With Anise Maamoul Sitti (Filled With Dates & Walnuts) Maamoul Dates With Cardamom Sugar Free Maamoul Assortment – featuring a mix of Dates, Pistachios, and Walnuts.
Do You Offer Catering Services?
Yes, we offer professional catering services through 1860 Catering by Zalatimo Brothers. We provide a high level of luxury and sophistication for both private and corporate events in Amman, Jordan. Our services include: Customized Menus: Our team of expert chefs designs delicious menus that reflect your personal style or corporate brand. Occasions: We cater to all types of events, including weddings, graduations, birthdays, and prestigious corporate gatherings. Comprehensive Experience: From bringing your event theme to life to serving a carefully crafted menu rooted in our traditions of hospitality, we treat every event with the utmost care. To plan your event: Visit: catering.zalatimo.com Call: +962 79 330 3030 (ext: 136) Email: [email protected]
Do You Offer Bulk Or Wholesale Discounts?
At Zalatimo Brothers, we focus exclusively on a B2C (Business-to-Consumer) model. We do not sell or ship bulk orders for resale because we prefer to deliver our products directly from our factory to your doorstep. This ensures that every customer receives the exact same premium quality and freshness that our brand has been known for since 1860.